Terms of Service
Last updated: 4 November 2026
These terms apply to your use of arovabeauty.com.au and arovabeauty.au (the "website") and to purchases made through it. The website is operated by AROVA ADVANCED BEAUTY PTY LTD (ABN 90 702 854 180), trading as Arova Beauty ("Arova", "we", "us"). By using the website or placing an order, you agree to these terms.
1. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
2. Products
Our products are personal-care beauty tools for cosmetic use. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. Please read the user guide and safety information before use, and consult your doctor before use if you are pregnant, have sensitivity to light, are taking any medication or have a medical condition.
We take care to display our products accurately. Colours and finishes may vary slightly depending on your screen.
3. Prices and payment
All prices are in Australian dollars and include GST. Shipping costs are shown at checkout before you pay. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay. Afterpay and PayPal purchases are also subject to those providers' terms. If a product is listed at an incorrect price due to an error, we will contact you before dispatch and you may choose to proceed at the correct price or cancel for a full refund.
4. Orders
Your order is an offer to purchase. A contract is formed when we dispatch your order or confirm it in writing. We may decline or cancel an order, for example where a product is unavailable, an error has occurred or we suspect fraud. If we cancel, we will refund any amount paid in full.
5. Delivery
We deliver within Australia only. Delivery is governed by our Shipping & Returns page.
6. Pre-orders and availability
Where a product is offered on pre-order, the estimated dispatch date is shown at the time of purchase. If the date changes, we will notify you and you may cancel for a full refund.
7. Early sign-up offer
Customers who joined our sign-up list before our online store opened receive a private, single-use code. The code provides 10% off and is valid for 12 months from the date of issue. A complimentary set of AROVA Cryo Spoons is included with any mask purchased using a valid code. Codes cannot be exchanged for cash, are not transferable and cannot be combined with other offers unless stated. Complimentary items have no cash value.
8. Returns and faults
We do not accept change-of-mind returns. Faulty goods and your rights under the Australian Consumer Law are covered by our Shipping & Returns page and Refund Policy, which form part of these terms.
Every AROVA piece comes with a 12-month warranty from the date of purchase. This is in addition to your rights under the Australian Consumer Law. To make a claim, contact our Sydney team at support@arovabeauty.com.au with your order number. No registration is needed; your order confirmation is your proof of purchase.
9. Use of the website
You agree not to misuse the website, interfere with its operation or use it for any unlawful purpose. All content on the website, including text, images, logos and designs, is owned by or licensed to Arova and may not be reproduced without our written permission.
10. Reviews and submissions
If you submit a review, comment or content to us, you confirm that it is genuine and your own, and you grant us a non-exclusive licence to use it in connection with our business.
11. Liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for any indirect or consequential loss arising from the use of the website or our products, except as required by law.
12. Privacy
Our handling of personal information is described in our Privacy Policy.
13. Changes
We may update these terms from time to time. The version published at the time of your order applies to that order.
14. Governing law
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.
Contact
AROVA ADVANCED BEAUTY PTY LTD
ABN 90 702 854 180
17/77-79 Bourke Road
Alexandria NSW 2015
(Warehouse, by appointment only. No walk-ins.)
Orders and returns: orders@arovabeauty.com.au
General support: support@arovabeauty.com.au