FAQ
The masks
What is the difference between the LED Mask and the Laser Mask?
The Arova LED Mask uses light-emitting diodes and offers three light modes. The Arova Laser Mask combines LED and laser light sources and offers two light modes. Both share the same design, weight, battery, timer, brightness settings, remote and voice control. Each is available in Black or White.
What is included in the box?
Your mask, a remote control, a USB-C charging cable and a user guide. A wall adapter (power plug) is not included; the cable can be used with any standard USB-C power adapter.
How much does each mask weigh?
Each mask weighs 375 g.
How long does the battery last?
The 1800 mAh battery provides approximately 40 minutes of use per full charge. Higher brightness settings use more power.
How do I charge my mask?
Charge it with the supplied USB-C cable. A full charge takes approximately three hours. The indicator light shows red while charging and green once fully charged. The mask cannot be used while it is charging.
What settings are available?
A session timer of 5, 10 or 15 minutes, and three brightness levels: low, medium and high. Settings can be adjusted on the mask, with the remote control or by voice.
How does voice control work?
Tap the prompt button to activate voice mode, then say "Hi Mask" followed by a command, such as changing the mode, brightness or timer, or powering off. Voice control is designed as a convenient secondary option; the button and remote remain the primary controls.
How should I use my mask?
Begin with the shortest timer setting on your first use. Please read the user guide in full before use and do not exceed 20 minutes of use in a single day. Detailed guidance for each mode is included in the user guide.
Is the mask suitable for everyone?
Please read the safety information in the user guide before use. The masks are not suitable for people with a pacemaker or similar implanted device. Keep the mask away from water, do not use it if it is damaged, and keep it out of reach of children.
Please consult your doctor before use if you are pregnant, have sensitivity to light, are taking any medication or have a medical condition.
How do I care for my mask?
Wipe it gently with a damp microfibre cloth after use. Do not use abrasive materials or strong cleaning agents, and never immerse the mask in water. Store it in a cool, dry place.
Orders and shipping
Where do you ship?
We currently ship within Australia only. For international enquiries, please email orders@arovabeauty.com.au.
How is my order delivered?
All orders are processed and dispatched within two working days from our warehouse in Sydney, Australia. Orders of A$300 and over, which includes every order containing a mask, are sent by Australia Post Express Post, insured and with signature on delivery, for A$19.95 per order. Orders under A$300 are sent by express delivery with Australia Post or StarTrack, without insurance, for A$16.50 (parcels under 1 kg) or A$30.00 (parcels 1 kg and over). Please see our Shipping & Returns page for details.
When will my order arrive?
Orders are dispatched from our Sydney warehouse within two working days by express delivery, and usually arrive 1 to 2 working days after dispatch. Orders of A$300 and over are sent insured. You will receive an email with tracking details once your order is on its way.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay.
Are prices in Australian dollars?
Yes. All prices are shown in Australian dollars and include GST.
Returns and faults
Can I return my mask if I change my mind?
As AROVA pieces are worn on the face and are electronic devices, we're unable to accept change-of-mind returns for hygiene reasons and to protect product condition. This doesn't affect your rights under the Australian Consumer Law. If your AROVA arrives damaged or develops a fault, contact our Sydney team at support@arovabeauty.com.au and we'll take care of it.
What warranty comes with my AROVA?
Every AROVA piece comes with a 12-month warranty from the date of purchase. This is in addition to your rights under the Australian Consumer Law. To make a claim, contact our Sydney team at support@arovabeauty.com.au with your order number. No registration is needed; your order confirmation is your proof of purchase.
What if my mask is faulty?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. See our Refund Policy for how to make a claim.
My mask arrived damaged or is not working. What should I do?
Please email orders@arovabeauty.com.au with your order number and a photo or short video of the issue. We ask that you let us know within 5 business days of receipt if your order arrives damaged or faulty, so we can resolve it quickly; your rights under the Australian Consumer Law are not affected. For a minor fault, we will repair or replace your mask. For a major failure, you may choose a replacement or a refund.
Who pays postage on a fault return?
Please pay the return postage upfront and email your postage receipt to orders@arovabeauty.com.au. We will reimburse the full cost within 10 business days.
About AROVA
Who is Arova?
Arova is an Australian-owned beauty brand of AROVA Advanced Beauty Pty Ltd. We create beauty tools for at-home use, and our whole team is based in Sydney.
Where can I buy AROVA?
AROVA is sold only at arovabeauty.com.au and through authorised stockists.
Still have a question?
For orders, shipping and returns, email orders@arovabeauty.com.au. For general support, email support@arovabeauty.com.au. We are available Monday to Friday, 9:30 am to 4:30 pm (Sydney time) and reply within 3 business days. Our team is based in Sydney. When you contact us, you'll speak with someone here in Australia.