Privacy Policy

Last updated: 4 November 2026

AROVA ADVANCED BEAUTY PTY LTD (ABN 90 702 854 180), trading as Arova Beauty ("Arova", "we", "us"), respects your privacy. This policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The information we collect

We may collect: - your name, email address, phone number and Instagram handle (for example, when you join our sign-up list); - delivery and billing addresses and order details; - communications you send us, such as support requests; - device, browser and usage information collected through cookies and similar technologies when you visit our website.

Payment card details are processed by our payment providers and are not stored by us.

We do not intentionally collect sensitive information, such as health information. Please do not send us health details unless you need to for a support or fault claim.

You may deal with us anonymously or under a pseudonym where practicable, such as when browsing our website. We cannot process orders anonymously.

How we collect it

We collect personal information directly from you when you place an order, join our sign-up list or mailing list, enter a promotion or contact us. We also collect some information automatically when you use our website, and may receive information from our service providers, such as our ecommerce, payment, delivery and marketing platforms.

Why we collect it

We use your personal information to: - process and deliver your orders, and handle returns, refunds and fault claims; - respond to your enquiries and provide customer support; - manage our sign-up list and offers; - send you marketing communications from Arova and our other brands, where you have consented or where otherwise permitted by law; - improve our website, products and services, and understand how our website is used; - prevent fraud and comply with our legal obligations.

Marketing

We send marketing emails and SMS messages in line with the Spam Act 2003 (Cth). Your contact details may also be used to send you marketing from our other brands. Every marketing email includes an unsubscribe link, and you may opt out of all marketing, including from our other brands, at any time by emailing orders@arovabeauty.com.au.

Cookies and analytics

Our website uses cookies and similar technologies to operate the store, remember your preferences, and measure and improve our marketing. We use Shopify, Google Analytics 4, the Meta Pixel and Klaviyo. You can manage cookies through your browser settings and our cookie banner.

Who we share it with

We share personal information only as needed with: - partner companies that help us fulfil your order, such as warehousing, delivery and logistics partners (including Australia Post and StarTrack); - service providers who help us run our business, such as Shopify, payment processors (including PayPal and Afterpay), Google, Meta, Klaviyo and our professional advisers; - our other brands, for marketing purposes as described above.

We may also disclose information where required or authorised by law. We do not sell your personal information.

Overseas disclosure

Some of our service providers, including Shopify, Google, Meta and Klaviyo, store or process information outside Australia, including in the United States, Canada, Ireland and other countries where they operate. We take reasonable steps to ensure that they handle your information consistently with the APPs.

Security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.

Access and correction

You may request access to, or correction of, the personal information we hold about you by emailing support@arovabeauty.com.au. We will respond within a reasonable period, usually 30 days.

Complaints

If you have a privacy concern, please contact us first and we will aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

Contact us

Privacy Officer
AROVA ADVANCED BEAUTY PTY LTD
ABN 90 702 854 180
17/77-79 Bourke Road
Alexandria NSW 2015
(Warehouse, by appointment only. No walk-ins.)
Orders and returns: orders@arovabeauty.com.au
General support: support@arovabeauty.com.au