Refund Policy

This policy applies to purchases from arovabeauty.com.au, operated by AROVA ADVANCED BEAUTY PTY LTD (ABN 90 702 854 180) ("Arova", "we", "us").

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Change of mind

As our masks are personal electronic devices, we do not offer refunds or exchanges for change of mind. Returns are accepted for faulty, damaged or incorrect items only.

Faulty or damaged goods

If a product is faulty, damaged on arrival, not as described or not fit for purpose, please contact orders@arovabeauty.com.au with your order number, a description of the issue and photos or a short video.

We ask that you report any damage or fault on arrival within 5 business days of receipt. This is for convenience, so we can resolve the issue quickly with our carrier; it does not limit your rights under the Australian Consumer Law, and you may still make a claim after that time.

Once we have assessed the item: - Minor fault: we will repair or replace (exchange) the item. - Major failure: you may choose a replacement or a refund, as provided by the Australian Consumer Law.

Return postage

For fault returns, please pay the return postage upfront and email your postage receipt to orders@arovabeauty.com.au. We will reimburse 100% of the cost within 10 business days. Where a replacement or repaired item is sent to you, we will cover the delivery cost.

Refunds

Approved refunds are made to the original payment method within 14 business days of approval. Your bank or payment provider may take additional time to process it.

Cancellations

You may cancel an order free of charge before it has been dispatched by emailing orders@arovabeauty.com.au.

Contact

AROVA ADVANCED BEAUTY PTY LTD
ABN 90 702 854 180
17/77-79 Bourke Road
Alexandria NSW 2015
(Warehouse, by appointment only. No walk-ins.)
Orders and returns: orders@arovabeauty.com.au
General support: support@arovabeauty.com.au